Sky Plastics Frequently Asked Questions

How are you able to be so competitive?

We buy in bulk from reputable companies across the UK and Europe, thereby enabling a cost saving for our customers.

Quality is important – how can you assure this?

Not only are our manufacturers established, they produce using ISO90001 accredited sources and comply with relevant UK standards, namely British Standard, BBA Approval, and WRAS approval

Is there a minimum order value?

No, there is no minimum order value.   Please take a look at our Despatch and Delivery Information for more details.

Who do I contact if I have questions or queries around an order?

One of our trusted team is always happy to assist. You can email us at [email protected] or call us on FREEPHONE 0808 295 9911.

Is there a cost for delivery?

Subject to postcode exclusions which you can see on our Despatch and Delivery Information page, delivery is free of charge for any order over £75.00 plus VAT.

When will my order be despatched?

We aim to despatch items the same day if they are ordered before 2:00pm (Monday-Fridays only). Orders placed at the weekend or on Bank Holidays will be despatched the following working day.

Can I deliver to an alternative address?

Yes, you can enter your delivery address on the address page during checkout.

Is signature required upon delivery?

Signature will be required upon delivery. However, if we cannot obtain a signature, we will aim to leave the items in a safe location. Please note, we cannot accept liability for any claims for loss or damage relating to items that are not signed for.

How will the order be packaged and delivered?

All products are packaged in a robust cardboard box, and pipes will have a polythene cover. In most cases your order will be delivered via a national courier service or by our own transport.

Can I pay securely online?

Yes, we recognise that security when using the internet is crucial. Our payment system is secure and encrypted using Worldpay payment system and Lloyds Bank.

Are invoices available?

Yes, just log into your account and view your order history.  You will be able to view and print VAT invoices.