Despatch and Delivery Information

Despatch & Delivery Information

At Sky Plastics, we aim to despatch and deliver your order as quickly and efficiently as possible. We use a combination of national courier networks, specialist carriers and our own delivery vehicles depending on the size, weight, length and destination of your order.

Please read the information below carefully before placing your order.

Despatch:

For orders placed before 12:00pm Monday to Friday, we aim to despatch your order the same working day where possible.

Orders placed after 12:00pm, at weekends or on Bank Holidays will normally be processed on the next working day.

Despatch and delivery times are estimates and are subject to product availability, order size, courier capacity and delivery location.

During particularly busy periods, or where an order contains oversized, long-length or specialist products, additional processing or delivery time may be required.

Delivery:

The appropriate delivery charge will be calculated automatically and displayed in your shopping basket before you complete your order.

The delivery service used will be selected by Sky Plastics based on factors including your delivery postcode and the size, weight, length and contents of your order.

Small items may be sent using Royal Mail or a parcel courier. Larger, longer or heavier products will normally be sent using one of our national or specialist freight carriers.

Where an overnight service is used, delivery will normally be attempted on the next working day following despatch. However, next-working-day delivery is an estimated service and is not guaranteed unless expressly agreed by us in writing.

Please allow up to three working days for standard mainland deliveries where circumstances outside our immediate control affect the normal delivery schedule.

Courier deliveries will normally take place between 8:00am and 6:00pm, Monday to Friday. Unfortunately, we cannot normally provide or guarantee an exact delivery time.

We are unable to deliver to P.O. boxes or shipping agent addresses.

IMPORTANT – Your Order May Arrive Separately

Please be aware that your order may be split into more than one consignment by us or by the courier.

This is particularly common where an order contains multiple parcels, long-length products, pipes, bulky items or products travelling through different parts of a courier network.

This means that even where all items are despatched together, individual parcels or products may arrive separately and, in some circumstances, on different working days.

If only part of your order arrives, this does not necessarily mean that the remaining items are missing. The courier may have separated the consignments during transit, and the outstanding items may follow on a separate delivery.

We therefore ask customers to check the number of items received against their order and allow for the possibility of a split delivery before reporting items as missing.

If you are concerned about an outstanding part of your order, please contact our Sales Team and we will be happy to investigate the delivery status for you.

Delivery Instructions:

Most deliveries are carried out by third-party national courier companies operating to scheduled delivery routes.

We will endeavour to pass reasonable delivery instructions to the carrier; however, delivery instructions cannot be guaranteed.

Unfortunately, we cannot guarantee that a driver will:

• Call before arriving;
• Deliver at a specific time;
• Leave goods in a particular location;
• Wait on site for an extended period.

Where possible, please ensure somebody is available at the delivery address to accept the goods.

Unless otherwise agreed, deliveries of large, bulky or long-length products may be made to the nearest suitable and safe accessible point at the delivery address.

Customers are responsible for ensuring that the delivery address has suitable access for the type and size of vehicle reasonably required to make the delivery.

Delivery Times & Delays:

We make every reasonable effort to meet estimated despatch and delivery dates. However, delivery dates and times provided by Sky Plastics or a third-party carrier are estimates only unless expressly confirmed otherwise in writing.

Delivery delays can occasionally occur due to circumstances including traffic, vehicle breakdowns, adverse weather, courier network delays, operational issues, unusually high volumes or other circumstances outside our reasonable control.

We strongly recommend that customers do not book installers, contractors, machinery or other works solely on the basis of an estimated delivery date. Goods should be received and checked before installation or other works are scheduled wherever possible.

For business customers, to the extent permitted by law and our applicable Terms & Conditions, Sky Plastics will not be responsible for indirect or consequential losses arising solely from a delay in an estimated delivery, including loss of profit, labour charges, contractor costs or site downtime.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded, including applicable statutory rights of consumers.

Checking Your Delivery:

Please inspect your order as soon as reasonably possible after it has been delivered.

Before reporting an item as missing, please remember that orders consisting of multiple items or parcels may be split by the courier and delivered separately.

Where delivery is made to a building site, workplace, warehouse or other location where multiple people may accept goods, we also recommend checking with colleagues, employees, contractors, site personnel or other persons at the delivery address before reporting goods as missing.

⚠️ Damaged, Missing or Incorrect Goods

If your order arrives damaged, incorrect or you believe an item is missing, please notify our Sales Team within 24 hours of receiving your delivery where reasonably possible.

Prompt notification is extremely helpful as it enables us to raise an investigation with the relevant courier and obtain delivery information while it is readily available.

Please provide photographs of any damaged goods and packaging where applicable.

If an order arrives damaged on receipt of the delivery please make sure you sign the POD as damaged received.

Contact us:
Freephone: 0808 295 9911
Email: sales@skyplastics.co.uk

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Delivery Charges:

REGION 1

Region 1 covers most of UK Mainland, excluding locations and postcodes classified as Region 2 or otherwise subject to a delivery surcharge.

Orders Below £150.00 Excluding VAT:
Standard delivery charges start from £4.99 + VAT.

Delivery charges are calculated automatically based on the type and quantity of products ordered. Smaller fittings and accessories generally benefit from lower delivery charges, while larger, heavier or oversized products may attract higher rates.

Where multiple product types are purchased together, we calculate the applicable delivery rate for each shipping group and apply the highest rate, rather than charging separately for each group.

Your final delivery charge will be displayed in your shopping basket or at checkout before payment.

Orders of £150.00 Excluding VAT or More:
FREE STANDARD DELIVERY*

Orders with a product subtotal of £150.00 excluding VAT or more qualify for free standard delivery, subject to any applicable product-specific exclusions and regional postcode surcharges.

*Certain products, locations and oversized or long-length items may be excluded.

6 Metre Pipe
Orders containing 6 metre pipe are subject to a minimum order value and/or specific carriage requirements before they are eligible for free delivery.

Regional Delivery Surcharges
Certain locations, including designated London, Wales, Devon, Cornwall, Scottish and offshore postcodes, may attract an additional delivery surcharge.

Where applicable, this surcharge is added once per order and remains payable even when the order qualifies for free standard delivery.

All applicable delivery charges will be displayed before you complete your purchase.

Deliveries outside Region 1 will be subject to the appropriate carriage charge and are not normally eligible for our standard free-delivery offer.

Any applicable regional surcharge reflects the additional carriage costs charged for servicing those locations.

We do NOT have any control over these surcharges. We simply pass on the surcharge from our dedicated carriers.

Please contact us before ordering if you require further information:
Freephone: 0808 295 9911
Email: sales@skyplastics.co.uk

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REGION 2

Region 2 deliveries will normally be made within approximately 5 working days, although this is an estimated timescale and may vary depending on the location, products ordered and carrier availability.

Region 2 orders are not eligible for standard free delivery and will be subject to an additional carriage charge.

Region 2 includes Scottish Highlands, Scottish Islands, offshore destinations, Isle of Wight, Isle of Man and Channel Islands, together with other designated postcode areas.

Orders Below £150.00 Excluding VAT:
The applicable product-based delivery charge will be calculated according to the items and quantities ordered, together with any regional delivery surcharge.

Orders of £150.00 Excluding VAT or More:
Standard base delivery is FREE, subject to any product-specific exclusions. However, applicable regional delivery surcharges remain payable.

Industrial Scotland
DD1–DD11, DG1–DG14, DG16, EH1–EH55, EH91, EH95, EH99, FK1–FK21, KA1–KA26, KA29, KA30, G1–G84, G90, KY1–KY16, KY99, ML1–ML12, PA1–PA19, PH1–PH16, TD1–TD15.

Scottish Offshore
IV41–IV49, IV51, IV55–IV56, KA27, KA28, KW15–KW17, PA20, PA41–PA49, PA60–PA78, PH42–PH44, ZE1–ZE3 (Shetlands), HS1–HS9.

Grampians
AB10–AB16, AB21–AB25, AB30–AB39, AB41–AB45, AB51–AB56, AB99.

Highlands
IV1–IV28, IV30–IV36, IV40, IV52–IV54, IV63, KW1–KW3, KW5–KW14, PA21–PA38, PA80, PH17–PH26, PH30–PH41, PH49, PH50.

Isle of Man
IM1–IM9, IM86, IM99.

Scilly Isles
TR21–TR25.

Isle of Wight
PO30–PO41.

Jersey
JE – All postcodes.

Guernsey & Other Channel Islands
GY1–GY10.

The appropriate delivery charge will be calculated and displayed during checkout where our website is able to service the delivery postcode.
Deliveries to remote areas may take longer than standard mainland deliveries.

Northern Ireland

We currently do not ship to Northern Ireland (BT postcodes) through our standard website delivery service.

If you have a specific enquiry, please contact our Sales Team and we will advise whether any alternative delivery arrangements are available.

One Delivery Charge Per Order:

You will normally pay one delivery charge per order, calculated according to your delivery location and the products within your basket.

Please note that paying one delivery charge does not mean your goods will necessarily arrive together.

An order may still be split into multiple consignments and those consignments may arrive separately or on different working days.

Force Majeure:

Sky Plastics will not be responsible for a failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonable control.

This may include, without limitation, severe weather, flooding, fire, accidents, road closures, transport disruption, industrial action, courier network disruption, vehicle breakdowns, governmental action or other events outside our reasonable control.

Nothing in this section affects any statutory rights that cannot lawfully be excluded.

Returns:

If you wish to return an eligible product purchased from Sky Plastics, please contact us as soon as possible.

We currently allow returns of eligible goods within 28 days, subject to the applicable terms of sale and your statutory rights.

Returned goods must be unused and, where applicable, in a resalable condition with their original packaging, accessories and documentation.

For non-stock, specially ordered, bespoke, cut-to-size or otherwise specially procured products, we may be unable to accept a return or a reasonable restocking charge may apply, subject to your statutory rights.

Collection of Returns:

Where appropriate, we may be able to arrange for a third-party courier to collect goods on your behalf.

This service is chargeable, and the applicable collection/carriage cost may be deducted from any refund or credit due where legally permitted.

Third-party courier collections, particularly for bulky, long-length or palletised products, can be expensive. Customers may therefore find it more economical to arrange their own suitable return transport.

Please contact us before returning goods so that we can provide the appropriate return instructions.

Incorrectly Ordered or Unwanted Products:

Where goods are returned because the incorrect product was ordered, the product is no longer required or the customer has otherwise changed their mind, applicable delivery, collection or return carriage charges may be deducted from the refund.

Any Products returned to us by yourself because of incorrect goods being ordered, or the products not being required, you will receive a full refund less the cost of any carriage charges that we will have incurred.

Faulty or Defective Products:

Where goods are faulty, defective or otherwise do not conform to the contract, we will deal with the matter in accordance with your applicable legal rights.

Your Statutory Rights:

Nothing contained within this Delivery & Returns Information is intended to restrict or exclude any legal rights that cannot lawfully be restricted or excluded.

Consumers may have additional rights under applicable UK consumer legislation.

Our Delivery & Returns Information should be read together with our full Terms & Conditions of Sale and any other applicable terms displayed on our website.

Need Help?

If you have any questions regarding delivery charges, delivery areas, oversized products, 6 metre pipe, an existing delivery or a return, please contact our Sales Team.

Freephone: 0808 295 9911
Email: sales@skyplastics.co.uk

Our team will be happy to assist.